Support and Services:​

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FAQ:

Q1:What is the nature of your company, are you a manufacturer or a trading company?
A1: We take pride in being a distinguished manufacturer with over 10 years of experience in the LED industry.
Q2: Why choose you as a LED supplier?
A2: You will get high quality LEDs with competitive prices, fast delivery and good after-sale service.
Q3: Is there a minimum order quantity (MOQ) for LED products?
A3: Yes, we do have a minimum order quantity (MOQ) requirement. Typically, the MOQ is set at 1000 pieces for the majority of our LEDs, except for white color and warm white LEDs.
Q4: Can I request samples before placing a larger order?
A4: We understand the importance of evaluating our products before making a substantial purchase. We offer some free of charge samples for most of the LEDs but please agree to bear the freight for the sample delivery.
Q5: What is the estimated lead-time for order delivery?
A5: Once the payment is confirmed, we strive to ensure efficient order processing and timely delivery. In general, delivery leadtime for most orders is 7-10 days after payment is confirmed. If shipping by express, the shipment takes 5-7 days to arrive by air.
Q6: How are the goods shipped, and what is the expected delivery timeframe?
A6: We primarily rely on renowned courier services such as DHL, UPS, FedEx for shipping our products. The delivery time will depend on the courier's schedule and your location.
Q7: Can you provide additional services such as LED pin cutting or customized packaging as per our specific requirements?
A7: Absolutely. We value our customers' unique needs, and as such, we offer customized manufacturing services. Whether it's LED pin cutting or personalized packaging, we are committed to fulfilling your requests to the best of our ability.
Q8: How about the quality of your LEDs? Do you have any certificates for your LEDs?
A8: All our LEDs are good quality with RoHS, CE and FCC certificates.
Q9: Can I request customized LED specifications or special requirements?
A9: Certainly. We understand that different projects may have specific LED requirements. We offer customization options for LED specifications, such as color temperature, beam angle, and brightness, to meet your unique needs. Please contact our sales team to discuss your specific requirements.
Q10: What payment methods do you accept?
A10: We accept various payment methods, including bank transfers, PayPal, and credit card payments. Our team will provide you with detailed payment instructions upon order confirmation.